General contracting conditions

Obligations of clients and users

In general, the user is obliged to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the website and to always act in accordance with the law, good customs and the requirements of good faith, using due diligence, and refraining from using the website in any way that may prevent, damage or deteriorate its normal operation, the assets or rights of thebestparking.com, its suppliers, other users or in general any third party. Access and use of the portal is prohibited to minors without the express consent of their parents, thebestparking.com is not responsible for the veracity and accuracy of the data filled in by the user and therefore cannot verify their age.

 

Specifically, and without implying any restriction to the previous section, during the use of the website thebestparkingalicante.com the user undertakes to:

 

Provide truthful information about the data requested in the user registration form or when placing an order, and to keep it updated.

Not to introduce, store or distribute on or from the website any information or material that is defamatory, insulting, obscene, threatening, xenophobic, incites violence or discrimination based on race, sex, ideology, religion or that in any way violates morality, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties and, in general, current regulations.

Not to introduce, store or distribute through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, any of the services, or any of the equipment, systems or networks of thebestparking.com, any other user, the suppliers of thebestparking.com or in general any third party.

Diligently keep the “username” and “password” provided by thebestparking.com, assuming responsibility for any damages that may arise from improper use of the same.

Not to carry out advertising or commercial exploitation activities through the website, and not to use the content and information on the same to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.

Not to use false identities, or impersonate others when using the website or any of its services, including the use, where appropriate, of passwords or access keys of third parties or in any other way.

Making a reservation.

To make a reservation, it may be necessary to connect to thebestparking.com and register as a user, filling out the electronic form that appears on the website at any time and following the instructions indicated therein. After registering, you must choose the date and time at which you wish to park and pick up your vehicle. The customer has 30 minutes of courtesy from the time you have selected at no additional cost.

 

The prices and offers presented on the website are valid only and exclusively for online orders made on thebestparking.com and will be paid in euros (€).

 

The validation of the order by the customer expressly implies knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract. Unless proven otherwise, the data recorded by thebestparking.com constitute proof of all transactions carried out between thebestparking.com and its customers. thebestparking.com will archive the electronic document in which the contract is formalized and it will be accessible.

 

Once the purchase has been made and as soon as possible, always within 24 hours of making the purchase, thebestparking.com’s Customer Service will send you a receipt of the purchase by email. If you do not agree with the details entered in said confirmation, you may request that they be modified or the contract cancelled.

Availability of offers.

 

The offers advertised on the website are valid exclusively for the period indicated in each offer and for the service indicated. These offers cannot be applied to reservations made by telephone or any other means other than the website. In the event that the reservation period includes a rate on offer and a standard rate, the calculation of the final amount to be paid will be for the days contracted with the rate on offer plus the days contracted with the standard rate; the rate on offer will not be applied for the entire period.

Refund of amounts paid.

The refund will be made through the payment method you used. Refunds will NOT be made for reservations made less than 24 hours in advance.

 

The full amount will be refunded, less the bank fee (5%) if the reservation is cancelled 7 days before the day of the reservation.

 

50% of the reservation amount will be refunded less the bank fee (5%) if the reservation is cancelled 72 hours before the day of the reservation.

Claims

 

Claims for damage suffered by vehicles during their stay in the car park must be made at the time of collection of the vehicle, without the vehicle having left our facilities. For vehicle deliveries at Alicante airport, claims must be notified to the driver at the time and photos must be sent showing the damage observed, with the vehicle parked at the delivery point. Claims must be made by sending an email to info@thebestparkingalicante.com.

 

Applicable legislation. Submission to jurisdiction.

Sales made on thebestparking.com are subject to Spanish legislation.

 

In the event of any conflict or discrepancy in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where appropriate, will hear the matter will be those provided for by the applicable legal regulations regarding competent jurisdiction, which, in the case of final consumers, will be the place of fulfillment of the obligation or the domicile of the purchasing party.

 

In the event that the purchasing party is domiciled outside of Spain, or that the sale is made by a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Alicante (Spain).

 

These General Conditions of Contract are updated as of 11/26/2024.

 

Secure payment

Your connection to thebestparking.com is always encrypted with SHA-256 bit. This means that your data remains safe.

 

Payment by credit card

 

We accept all major cards, such as Visa, Mastercard and American Express for your convenience, and we process the payment through the Redsys platform with a secure encrypted connection. Redsys is the leader in payment processing for merchants in Spain and an international benchmark for security and supported volume.

 

The payment is made as soon as the reservation is confirmed if the corresponding payment centers authorize the charge to the account. If they do not authorize it, the reservation cannot

be made. The security system used allows the card data to travel safely and encrypted to the payment gateway.

 

We will NEVER have access to your card data nor will it be stored in our system. Redsys only informs us that the operation has been accepted without any financial or other type of information.

 

Payment by Bank Transfer

 

You do not need to have a credit card to be able to purchase at thebestparking.com. In fact, you do not even need a bank account. If you wish, you can place the order and pay for it later by transfer or simply by depositing it into our bank account. As soon as we receive the money in our account, we will process your order. You only have to choose this payment method and follow the instructions. If you want to speed up your order, you can send us an email to info@thebestparking.com with proof of the transfer.